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Mercure Sunshine Coast Kawana Waters

4.5-star property
9 Florey Boulevard, Birtinya, QLD 1800 796 370
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4.3 out of 5
Excellent!
See all 455 wotif Reviews

"Very nice hotel I will be staying there again " More

By a verified traveller on Sun 16 Jul 2023

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Hotel Description

A luxury stay in the heart of Sunshine Coast awaits you at Mercure Sunshine Coast Kawana Waters. Within just a 15-minute stroll, you'll find Sunshine Coast University Hospital and NightQuarter. Highlights at this hotel include a restaurant, free self parking, and a bar/lounge.

This business-friendly hotel offers free WiFi in public areas, a business center, and concierge services. Additionally, you'll find a coffee shop/cafe, a snack bar/deli, and laundry facilities. Full breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7 AM and 10 AM.

Sights within a 10-minute drive of this 4.5-star Birtinya hotel include Kawana Beach and Moffat Beach.

Room, 2 Single Beds (Zip Room - Special Access)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$163* Per night/room 24 Jul. - 25 Jul.

Family Suite (Deluxe)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mercure Sunshine Coast Kawana Waters ratings based on 455 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Sunshine Coast Kawana Waters

Everyone (281) Couples (79) Business (4) Family (73)
4 out of 5
Very nice hotel I will be staying there again

Posted by on 16 Jul. 2023

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5 out of 5
We had a pleasant stay, the room was clean, tidy and in good condition.

Posted by on 11 Jul. 2023

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3 out of 5

Posted by on 6 Jul. 2023

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5 out of 5
Comfortable bed Quiet and price all excellent

Posted by on 4 Jul. 2023

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5 out of 5
That was was new and clean

Posted by on 4 Jul. 2023

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4 out of 5
I always enjoy my stay at the Mercure. The weather had gotten cooler and there are no extra blankets in the room - sometimes in winter, this would be handy.

Posted by on 17 Jun. 2023

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Comment from Hotel Management

22 Jun. 2023 by Karen Young - Sales & Marketing Manager

Thank you for your continued support Selina, and for sharing feedback about your recent stay with us. Your observation regarding the cooler weather and the absence of extra blankets in the room during winter is truly appreciated and we will ensure that they are readily available on request from our 24-Hr Reception in future to ensure the comfortable stay our guests should enjoy with us. We are thrilled to hear that you consistently enjoy your time with us and look forward to welcoming you back again soon.

5 out of 5
Great location with friendly staff and a fantastic breakfast.

Posted by on 12 May 2023

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Comment from Hotel Management

15 May 2023 by Karen Young - Sales & Marketing Manager

Thank you for taking the time to review us Jesse, and for letting our future potential guests know about us! We are very pleased that you enjoyed your stay and that our staff offered excellent customer service. We look forward to having the opportunity to welcome you back in the near future.

5 out of 5
The staff looked after my disabled Father to the highest level. Thank you.

Posted by on 11 May 2023

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Comment from Hotel Management

11 May 2023 by Karen Young - Sales & Marketing Manager

Thank you for taking the time to review us Tania, and for letting our future potential guests know about us! We are very pleased that our staff offered excellent customer service and made your father feel comfortable and welcome. We look forward to having the opportunity to welcome you back in the near future.

4 out of 5

Posted by on 17 Apr. 2023

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Comment from Hotel Management

7 May 2023 by Karen Young - Sales & Marketing Manager

Thank you for taking the time to rate us Karen, and for letting our future potential guests know about us. We are pleased that you enjoyed your stay and look forward to having the opportunity to welcome you back soon!

5 out of 5
Location ideal, staff pleasant and helpful. Rooms clean and well presented.

Posted by on 16 Apr. 2023

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Comment from Hotel Management

17 Apr. 2023 by Karen Young - Sales & Marketing Manager

Thank you for taking the time to review us Ken, and for letting our future potential guests know about us! We are very pleased that you enjoyed your stay and that our staff offered excellent customer service. We look forward to having the opportunity to welcome you back in the near future.

About the Mercure Sunshine Coast Kawana Waters

Location 9 Florey Boulevard, Birtinya, QLD 4575

Property Features

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. Public spaces have free WiFi. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Mercure Sunshine Coast Kawana Waters. Self parking is free. This 4.5-star Sunshine Coast hotel is smoke free.

  • 1 building
  • 81 guestrooms or units
  • 4 levels
  • Built in 2015
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Mercure Sunshine Coast Kawana Waters offers 81 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. LED televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Sunshine Coast hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Digital channels
  • Refrigerator
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM.

Mercure Sunshine Coast Kawana Waters has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash.

For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 15–29 for adults, and AUD 5–19 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Oceanside Kawana Hotel Birtinya
  • Best Western Plus Lake Kawana Hotel Birtinya
  • Best Western Plus Oceanside Kawana Birtinya
  • Best Western Plus Oceanside Kawana
  • Best Western Plus Lake Kawana Birtinya
  • Best Western Plus Lake Kawana
  • Best Western Plus Lake Kawana Hotel
  • Mercure Sunshine Coast Kawana Waters Hotel
  • Mercure Sunshine Coast Kawana Waters Birtinya
  • Mercure Sunshine Coast Kawana Waters Hotel Birtinya

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.