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Customer Experience Rating
4/ 5

Sorted out a problem I had with my dates.

Customer Experience Rating
5/ 5

one of my hotel bookings didn’t go well, but wotif was able to get me a refund dispite it being a non-refundable booking. So that was good.

Customer Experience Rating
5/ 5

Easy service

Customer Experience Rating
5/ 5

The app and site are easy to navigate and offers great deals. The customer service is very friendly and professional if the need arises to call them .

Customer Experience Rating
1/ 5

The hotel room was not as advertised. o their website.
It was small & disappointing. Also no room service or dinner
available after 9pm. The room was so disappointing I checked out straight away. I asked for a refund they refused as I booked through Wotif. I spoke with Wotif who said it was the hotel responsibility to refund me. Very disappointed as it’s false advertising presenting rooms on the website only to find the opposite on arrival. Also not refunding any of the $900 taken of my credcard. I have spoken to the hotel
as yet thay have not gotten back to me. I intend to take this matter further if there is no resolution.

Customer Experience Rating
4/ 5

Cheaper than booking .com

Customer Experience Rating
5/ 5

Ease of navigating around choices and ability to move around on map if looking for other options.

Customer Experience Rating
5/ 5

Always easy to get online and just do what I want to do and I can reserve it and pay later.

Customer Experience Rating
5/ 5

Very happy with this booking service. Always pleasantly surprised at the choice on offer

Customer Experience Rating
5/ 5

Very easy to access, great service ,and i trust it with so many hackers now a days, i feel secure using Wotif Website